Contact & Service

Contact

For any help in the webshop and/or your order, please contact support@jimmynelson.com


Refund Policy

Returns

Our refund policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer, publisher and/or printer.

Returns need to be send to

Pictures Publishing B.V.
Jimmy Nelson
Roermondseweg 28
6081 NV Haelen
The Netherlands

There are certain situations where only partial refunds are granted (if applicable)

  • Any item with obvious signs of use.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 15 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please take into account this can take up to 14 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@jimmynelson.com.


Sale items
(if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges
(if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@jimmynelson.com together with a pictures of the damaged goods  and send your item to

Pictures Publishing B.V.
Jimmy Nelson
Roermondseweg 28
6081 NV Haelen
The Netherlands

 
Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping

To return your product, you should mail your product to:

Pictures Publishing B.V.
Jimmy Nelson
Roermondseweg 28
6081 NV Haelen
The Netherlands


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund or a new product, we will credit you the shipment cost upon sending us the receipt of the shipment costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over € 75,- , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.